Managing
executive business travel itineraries can pose a real challenge. If you slip up
in just in just one aspect, the trip can fail to meet its goals and busy
executives will hold you responsible. This does not just mean hitting all the
meetings and transport options on time but also ensuring it is all done in the
right style, paying attention to local conditions and taking the individual
executive’s tastes and working practices in to account. This week’s post gives
you some ideas to ensure that itinerary management is a success every time.
Take preferences in to account
A
good itinerary is tailored to the individual rather than constructed based on a
model. Put another way, it should take the executive’s preferences, lifestyle
and routines in to account and suit them as an individual. Some may prefer to
sleep in a hotel the night before an early meeting, others prefer to stay with
their family until the last moment and catch the red-eye flight.
People
have different preferences for baggage (travel light or travel with
checked-baggage), specific hotels or airlines and others just prefer things to
happen as quickly as is possible. From the perspective of a travel manager,
there are a number of things that you can do to ensure that you create tailored
itineraries without too much effort. The first thing is to put your own
feelings aside; you may think it’s pointless to carry a printed ticket when you
could email a version direct to the executives smartphone, if that’s what your
executive wants, you’ve got to do it. Secondly and perhaps more importantly,
invest some time in finding out what each individual likes and then record the
information somewhere.
Sequencing of events
The
order that events will take place on a business trip should be the main focus
for planning an executive’s itinerary. Make a timeline and include all
activity, including the small things such a dinner. Ensure you allow time for
travel and a small amount to ensure that the critical timings are met.
Appropriate guide
You
should produce a short easy to read guide for the itinerary. Try and use
headings and avoid making things too complicated – you executives are busy
people. Ensure timings and contact details are clearly marked and, where
possible, go for short bulleted lists to convey more information.
It’s
also essential to include ‘what if’ details for the event that something goes
wrong. They need to know who to call, 24 hours a day, to solve a problem and
similarly, they need to be able to inform people if they’re going to be late or
miss something vital. Once you got all the information, in the correct form,
it’s a great idea to save it as a PDF and email it to the executive’s smart
phone (if security considerations allow), that way they’ll always have it with
them.
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